Terms and Conditions of Use
Products available for purchase through this website consist exclusively of vouchers and experiences and do not involve the return of physical goods.
Purchases made online are subject to the applicable consumer protection laws and to the specific conditions indicated for each experience.
Right of Withdrawal
Unless otherwise provided by applicable law or specified in the purchased experience details, customers may exercise their right of withdrawal within 14 days from the purchase date by submitting a request using the contact details provided below.
The right of withdrawal may not apply in the cases provided under Article 59 of Italian Legislative Decree 206/2005, including services related to leisure activities with a specific date or performance period.
Cancellation and Refunds
Cancellation requests are evaluated based on the type of voucher or experience purchased.
Where a refund is applicable, the amount will be credited back to the original payment method within the processing times required by the payment provider.
Vouchers
Purchased vouchers may be subject to usage conditions, validity periods or specific limitations indicated at the time of purchase.
Once the applicable validity period has expired, the voucher may no longer be usable or refundable.
Contacts
For requests regarding modifications, cancellations or information relating to purchases, please contact:
Document Information
Document: Voucher and Refund Policy
Version: v2026-05-25
Effective Date: 25/05/2026
